What We Can Help With
- Payment confirmation and pending order checks.
- Digital license delivery and license reset requests.
- Setup guidance for purchased products and public support files.
- Refund review for eligible payment or delivery issues.
Before Contacting Support
- Check the Orders page to confirm the payment status.
- Check the My Licenses page after payment has settled.
- Include your order ID, login account, product name, selected package, and payment method when asking for help on Discord.
Response Time
Most support requests are reviewed during the support hours shown on this page. Complex payment or provider checks may take longer because they depend on third-party confirmation.