Information We Collect
- Account information such as your name, email address, and profile avatar when you log in with Google.
- Order information such as selected product, package, price, payment method, payment status, license delivery status, and timestamps.
- Support information you send to us, including order ID, payment proof, device details, screenshots, and messages needed to help resolve your request.
- Basic technical data such as session cookies, logs, IP address, browser information, and error information needed to secure and operate the website.
How We Use Information
- To process checkout, verify payment status, and deliver digital licenses.
- To show your order history and license keys after login.
- To provide customer support, investigate payment issues, and prevent abuse or duplicate claims.
- To maintain website security, troubleshoot errors, and improve the customer experience.
Payment Data
Card, bank, e-wallet, QRIS, and other sensitive payment details are processed by the payment provider. Aksa Xiterz does not store full card numbers or bank credentials on this website.
We store order references and payment status so the website can match a successful payment to your digital license delivery.
Sharing and Processors
We may share the minimum required transaction information with payment providers, hosting providers, login providers, and support channels to operate the service.
We do not sell customer personal data.
Data Retention
Order, license, and support records may be retained as long as needed for customer service, fraud prevention, accounting, dispute handling, and legal compliance.
Your Choices
You can contact support to ask about your account, order, license delivery, or data correction request. We may need to verify your identity before processing certain requests.